Shipping policy

Shipping Policy

Last updated: July 30, 2026

At RevEyes, we aim to deliver your order as carefully as possible, with every item prepared before it ships.

01. Order Processing Time

Each order is prepared in 5–9 business days before it ships.

Orders are processed Monday through Friday (excluding holidays).
Once your order has shipped, you will receive a tracking number via email.

Please note: during periods of high demand, processing times may be slightly extended.

02. Shipping Times & Delivery Estimates

Standard Shipping — estimated delivery time of 5–10 business days once your order ships.

Delivery times may vary depending on:

Your location.
Carrier delays.
Customs processing.
High-demand periods.

Important: These are estimated timeframes and are not guaranteed delivery dates.

03. Tracking Your Order

A tracking number will be sent once your order has shipped.

Please allow 48–72 hours for tracking updates to appear.

If tracking has not updated after several days, your package is still in transit and moving through the carrier network.

04. Order Preparation Notice

Every order is prepared before shipment, which is why a short processing window applies.

By placing an order, you acknowledge and accept:

The combined processing and shipping timelines.
That your order is prepared specifically for you before it ships.

05. Customs, Duties & Taxes

RevEyes is not responsible for any customs fees, import duties, or taxes applied to your order. All such charges are the responsibility of the customer and may vary depending on your country's regulations.

06. Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.
Address changes must be requested immediately after ordering.
Once an order has been shipped, changes cannot be made.

07. Lost or Delayed Shipments

If your order is significantly delayed beyond the estimated timeframe, please contact us so we can investigate with the carrier. We will work to resolve the issue as quickly as possible.

Orders confirmed as lost in transit may qualify for a replacement or refund in accordance with our Refund Policy.

08. Damaged Items

If your order arrives damaged:

Contact us within 48 hours of delivery.
Provide clear photo or video evidence.
Keep all original packaging.

We will review the issue and provide a replacement if eligible.

09. Contact Information

For all shipping-related inquiries, contact us at:

Reveyeshelp@gmail.com